Call Center Agent

Roles and responsibility
· Manage inbound and outbound Calls, Chat and Email customers
· Follow communication SOP/Guide when handling different topics
· Identify customers’ Complain, needs, and provide solutions and/or alternatives
· Seize opportunities to Promote ASUS Value Added Services
· Build sustainable relationships and engage customers by taking the extra mile
· Maintain KPI targets
· Able to use personal judgment to handle specific issues with common sense.
· Provide Happy Call
· Create RMA and handle Internal System
· Deal with all emails making sure that all emails are responded to in a timely manner