Reservation Agent Required

Duties And Responsibilities:
– To ensure that all front office standard & operating procedures are followed to the letter.
– Stays up to date on room rates, packages, discounts, and how to handle each as well as how each relates to other departments.
– Performs any duty assigned by management.
– Keeps a close eye on the hotel availability situation and constantly update the system.
– Treats the guests with courtesy and respect.
– Answers all phone calls promptly and courteously.
– Secures all required information to ensure that the guest has a pleasant stay.
– Ensures the correct input of all information pertaining to the reservations
– Knows the credit policy of the hotel and how to credit each reservation.
– Understands the hotel’s policy on guaranteed, no show and assured reservation.
– Understands the hotel’s cancellation policy and procedures.
– To keep all files up to date.
– Promotes good will by being courteous, friendly and helpful to all guests, managers and fellow employees.
– To use up selling techniques to maximize room revenue.
– To update the system with all airline crew’s movements, daily allotments, etc.
– Understands the hotel’s policy on guaranteed reservations, no show and how to handle each.
– To answer all reservations requests properly and with full information such as rates, type of suites, etc.
– To take all reservations requests by phone properly and to repeat it to the guest according to the hotel policy to ensure all information noted correctly taken.
– To be aware of the hotel organizational chart.
– All comments made while taking reservation from various accounts should be recorded and communicated to sales manager.
– Maintains high standard of personal hygiene at all times.
– To understand and adhere to Atana Hotel’s policies and procedures related to fire, health, and safety.
– Develops detailed knowledge about the hotel’s staff, services and hours of operation.
– To know the hotel lay out.
– Maintains the cleanliness and neatness of the reservation area, as well as the back area.
– To read and initial all front office log books to be updated about any new information or instructions.
– To wear the hotel uniform at all times.
– Should work flexible shifts, hours according to business demands.