Customer Service Co-Ordinator

Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external.
Process and coordinate all orders received via mail or otherwise, following existing Company policies, procedures, and programs
Checks incoming stocks of seasonal products against the respective orders on the system, creates delivery forms and forwards details to the Warehouse.
Checks stock provisions of open orders, and follows up pending blocked orders
Keep order book up-to-date reflecting customer cancellations, Purchase drops etc.
Process customer shipment claims or return requests following existing Company policies, procedures, and programs.
Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing.
Transfers seasonal orders to SAP; sets customer discounts and determines net order amounts
Work towards both independent and team KPI’s to improve business standards, service levels and financial results.
Coordinate a cross-functional collaboration with Sales, Marketing, Warehouse and Finance department towards common goals set by the organization.
Manager Ad-hoc projects and reports as required by the line manager.
Prepares Monthly OOH, Cancellations, Shortages, Freight, Inventory Valuation and Physical Inventory reports.
Prepares Daily Order Fulfilment report in sales order period.
Ensuring all packed shipments are invoiced in SAP accurately