Electro Mechanical Co-ordinator – Monitoring and Dispatching Engineering Dept

Description

Electro Mechanical Co-ordinator – Monitoring and dispatching Engineering Dept

• Receiving emergency and non-emergency calls and record significant information
• Addressing problems and requests by transmitting information and/or providing solutions
• Receiving Trouble Tickets from customer’s system and dispatching team for alarm rectification.
• Analyze alarms and trouble tickets being handled, provide proper solution if necessary, able to decide which TT’s to be prioritized
• Tracking and maintaining all information related to all trouble tickets and analyzing repeated issues
• Tracking and maintaining all information related to field teams (tools, assets, access, etc.)
• Timely escalation to management for all critical issues
• Performs joint visit with the team if necessary for further understanding of the issues.
• Experience with Maximo is preferred
• Experience in a Telecom network with a similar nature is a must