F & B Host/Hostess

Your day to day
Meet and greet all guests, and potential guests, at the front of the Restaurant
Ensure the restaurant is ready to receive guests prior to opening and that tables are ready in line with opening standards
Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
Take telephone bookings and document in the Reservation book according to restaurant standards
Ensure guest Database are updated effectively and reach out the guest for any new promotions
Maintain detailed knowledge of menu, including daily specials Enforces staff motivation and team building
Ensure tables are cleared quietly and efficiently
Follow up and respond timely to the guest reservation and respond to every inquiry and feedback from the guest within 24 hours