Female – Customer Care / Maintenance Admin Co-ordinator for Technical Service

Description

FEMALE – INDIAN / FILIPINO – Only

Job Description:

A customer care representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features

Admin. & Maintenance coordinator role is responsible for providing services (Admin & FM ) as per the standards and ensure that processes are effective, efficient, and ethical and provide the best possible value to the COMPANY.

Principal Duties and Responsibilities include the following.

– Handling day to day queries related to maintenance and arranging for proper fixes.
– Acting as info-hub for providing administration related information and supervising administrative activities like general admin, verification of stock, petty cash, courier, pest control, housekeeping, etc.

– Make quotations, invoices, and payment follow ups.
– Monitors and reviews progress of contractual agreements, checks invoices for payment, resolves any problems that arise, performs post contract evaluations, creates and maintains procurement records, ensuring accuracy and integrity of data;
– Prepare purchase orders and purchase requisitions in order to order materials, goods and supplies, send them to the suppliers.

– Manages a team of maintenance and ensures that are adequately trained, equipped, and motivated so that the maintenance program can be accomplished in a safe, timely, and cost effective manner.

– Maintain a computerized maintenance management system (CMMS) for tracking work orders, and maintenance history of equipment. Prepare monthly Maintenance reports.

– Planning/scheduling preventative/reactive maintenance.