Head Waiter / Waitress

Take orders and deliver food dishes following the department Standard Operating Procedures
Promote sales and build up good relationship with members and guests, and ensure a positive and lasting guest experience by obtaining direct feedback
Provide coaching and motivation to team members in all aspects during service, and ensure all guests receive the best possible level of service, care and knowledge
Handle requests, enquiries and complaints in a professional and courteous manner
Liaise with the kitchen regarding all food related issues, and with reception team on all guest related information, preferences and return time
Ensure that all crockery, cutlery and any other objects and equipment needed for service are prepared and available
Ensure that the outlet is clean and presentable throughout the opening times
Monitor the daily checklist and ensure all opening and closing duties are completed