Baggage Services Agent

Escalates issues to the Supervisor on shift when relevant to ensure that proper corrective measures are followed up on. Assists in manual handling activities when required. Briefs his team, ensuring that they are fully aware of their responsibilities and provides performance feedback. Provides all necessary and required baggage sortation services and ensures all baggage handling activities are completed within the time required for operations on shift. Efficiently handles all arrival & transfer baggage units and ensures offloading activities are completed on time. Assists in departure handling activities to ensure smooth processing of departure bags. Ensures implementation of work instructions on the day of operations and compliance to established standard operating procedures. Ensures smooth running and serviceability of the relevant support systems and/or equipment, and takes necessary steps in case of failure or breakdown. Maintains appropriate records and documentation for the shift in the assigned area. Coordinates with Ground